Guarantees, Shipping & Return Policies
We guarantee all our products to be brand new and fully as described.
Our shipping carriers are United Parcel Service ( UPS ) and United States Postal Service (USPS) Priority Mail. We do not offer the option of other carriers at this time.
Shipments Outside the United States
Our shipping area includes the United States, Canada and Australia within the service areas of our carriers. We will not ship to any other country or location at this time. Shipments outside the United States do not include any applicable taxes, brokerage fees or any other duty or fee that may be charged at the receiving end. These costs will be collected upon delivery and are the responsibility of the recipient. Shayler Engraving and Your-Door-Knocker.com has no control over these charges and will not be held liable or responsible for them under any circumstance.
All sales are in United States Dollars (USD)
Free Shipping when offered
Free ground shipping is periodically offered within the continental United States only. Hawaii, Alaska, Canada and Australia are not included in our free shipping offer. Shipping to Hawaii, Alaska, Canada or Australia will be charged the actual cost of shipping as reflected in our shopping cart when checking out.
Free shipping will be fulfilled by the carrier of our choice using ground or standard shipping method. If faster delivery is required the method may be selected from our shopping cart for additional charges.
Out of Stock
Should a product be out of stock, we'll notify you of the delay immediately. If that happens we will ask if you prefer to cancel your order.
We stand behind every product we sell. If you are not pleased with the quality of your purchase we will be happy to make an exchange or refund the purchase price.
Simply return the item to us within 30 days via parcel post or UPS to...
6461 Newton Falls Road
Ravenna OH 44266
In the case of defective product or incorrect engraving a prepaid return shipment envelope will be sent to you for the return.
Returned products must be in like-new condition with original packaging and materials. A receipt must accompany all returns.
Your-Door Knocker.com, is owned and operated by Shayler Engraving.
Our postal address is:
6461 Newton Falls Road
Ravenna, Ohio 44266
We provide a secure shopping environment.
We appreciate your business and we respect and guard your privacy.
In order to complete your order or to satisfy your request for information, you
will be asked to provide certain personal information. Safeguards
are in place to ensure the security and privacy of your information.
These safeguards are detailed below.
"Cookies" are small pieces of information that are stored by your browser on your
computer's hard drive. Our cookies do not contain any personal identification
information, but they do enable us to provide features such as welcoming you
back to our site using your name and storing items in your shopping cart
between visits. Most Web browsers automatically accept cookies, but you can
usually change your browser to prevent that. Even without a cookie, you can
still use most of the features in our store, including placing items in your
shopping cart and purchasing them.
You and your information are secure while shopping online.
Our secure server software is among the best available today for safe commerce transactions.
It encrypts all of your personal information, including credit card number, name and address so
that unauthorized persons cannot access it over the Internet.
We use Shopsite e-commerce software to operate our site and collect order
information from you. This software is running under license to us on servers
provided by SiteSell.com. Only we have access to information provided by you through
their secure server. The Shopsite system does store a Cookie containing your
name and address information so that your browser will remember this
information if you become disconnected from the Internet or if you should come
back to our site for future purchases. You may disable this function by setting
your browser to not accept cookies.
Secure Web Site Browsing
In order to be sure that information transferred between your browser and
our server is secure, it is important to be aware of the security
information available to you through your browser.
Once you enter the Checkout process (when you're ready to purchase the items
you have put into your Shopping Cart), your connection to our server becomes
secure. To confirm this, look at the bottom of your browser window. If you see
an unbroken key or a closed lock (depending upon your browser) you can be sure
that your information is secure.
You can also ensure security by checking the URL line of your browser. When you
enter the secure area of our site, the first characters of the site address
will change from "http" to "https".
Data Collection In A Secure Environment
In several areas
of our site, we ask you to provide information by filling out and submitting an
online form. These areas include...
1) Checkout, where we ask for name, address, e-mail, credit card and other information
needed to complete your order;
2) Other forms, where we ask for your e-mail address and other information as needed.
The information we collect is never used personally, rather it's used to improve our Web site
(in the case of customer feedback), to mail out our opt-in e-zines or to notify consumers
about updates to our Web site (in the case of subscription forms), and for special notices
to our customers who purchase one or more products (in the case of successful orders
through the Order Form).
We aggregate statistics about our
online sales, traffic patterns, and related site information to reputable
third-party vendors. We may share these with related third parties, but these general statistics
never include any information about you (or anyone else) personally.
We never provide your personal data to any third party. As a strict
policy, we do not sell, trade, rent or otherwise
share your e-mail address with any other company or third party.
We want to communicate with you only if you want to hear from us. If you prefer not to
receive information from us, either through e-mail, postal mail or by phone,
please let us know by completing our Contact Form.
Or, in the case of e-zines, simply click on the "Unsubscribe" link at the bottom
of each mailing.
By purchasing online, you may receive periodic mailings from us with
information on new products and services or upcoming events. Again, you
can unsubscribe from these at any time.
We record IP addresses as a demographic part of our aggregate statistics (mentioned above).
But we do not link this to your shopper information with the
following exception: when you place an order using our online checkout process,
we may correlate your IP address with your order in cases of fraudulent credit
card use. In the case of a suspected fraudulent order, we may share this with
the financial institution that issued the credit card with which an order was placed.
We may also share this IP information with law enforcement authorities, if we determine
use of the credit card was fraudulent. We also use
IP addresses to help diagnose problems with our server computers, and to administer
our Web site. Your IP address is used to help identify your browser and your shopping
cart, but we do not know that "you" are "you."